MISINFORMATION / BAD SERVICE

On down grading my contract to pay as you go I was informed that I would be able to keep my existing data until the end of September as it was a pay as you go SIM. This is not the case I lost my data. I had asked the operator twice to make sure.<br> <br> When I called the call centre to tell them I could not log on I was asked to confirm the airtime balance on the SIM. As I could not log on to the SIM I was not able to. The CSR would not help me any further at that point.<br> <br> I have NEVER been asked to confirm balance as part of the security questions before.<br> <br> This set up is nonsensical but another typical example of how Vodacom tries as hard as they can not to help.<br> <br> With the amount of money that Vodacom ****** their clients out of they could really afford more intelligent thinkers to make policies and better training for call centre staff.<br> <br> After being a loyal Vodacom client for nearly 20 years it will soon be time to say goodbye.<br> <br> Time to get with the program Vodacom.