Misinformation and rude contact centre agents

I did an online upgrade and called customer care to check if they had it. They said I need to do a confirmation of the order, and she would put me through to the person that can assist.

I spent 45 minutes on the call and spoke to six people (four of whom were severely rude), only to be told at the end that it can't be done because Vodacom has to call me.

No attempt made at expediting this, I told them several times that they are treating me like a customer that they dont actually want - and they didn't actually have a response to this. Online it states that orders confirmed before 12 would have next day delivery - what they don't tell you is that confirmation takes 48 hours. This information is misleading to customers at best. Apparently Vodacom is doing so well that they can mistreat clients. Perhaps time to look for a new proivder...