Misinformation

It firstly took a week for someone to contact me for my upgrade, then when I tried I wasn't able to upgrade because apparently I was in arrears by R0.00 to then get told the next day I have over R100 in credit?? Then when I asked if I could rather collect at a Game store I was told no because the couriers already had the cargo. I called 4 days later and they then said the cargo wasn't with the courier yet. It had been escalated yesterday morning, again, but I am still waiting for a call back! I keep getting told different stories! Very tempted to rather get a contract with another service provider!