Misinformation

I have been using Vodacom for years now. I was on a Data and minutes only contract and decided to add a device on the 5th of January 2026. I was given a upgrade quotation and was told that i will pay a certain amount of which informed my decision to take the upgrade. On the 31st of January i received a sms confirmation the new price plan i knew. On the 1st of February the price changed. Mind you i wasn’t made aware of this change when i took the upgrade. I called Vodacom and i was told to go to the store that helped me and she initially wanted to blame VAT. I went in store and the sales guy told me that every Vodacom client received a sms about price change and of which he wasn’t aware of when i did the upgrade.

So basically i was misinformed about the new price plan that i signed for. Why wasn’t i made aware that the price will change so i can make an informed decision. I am truly unimpressed by this kind of service. How do you even put a price increase on a new upgrade??? I am really annoyed and i will not be using them when my contract ends