Misguided information and unauthorized debit order

Hi Vodacom,

I'm really frustrated with the service I've been receiving. I recently received incorrect information regarding my account, and to make matters worse, my payment increased without my consent. To top it all off, an unauthorized debit order was processed.

Could you please look into this ASAP and sort out the issues with my account? I'd appreciate a prompt response and resolution.

Thanks 😕.