TM
Tshilidzi M
1 reviews | Active since May 2015
27 Mar 2020, 16:58
Misguided by Vodacom
In January I received a call from Vodacom consultant and told that because I am a loyal customer my data will be increased by 50%, and I then ask if that won't affect my payment to them and she said no I will still pay the same amount I was paying but to my surprise I was billed almost twice the amount I use to pay, I called and tell them to cancel the 50% added, which they did but I still owe them February amount
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Mar 2020, 21:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2020, 21:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2020, 18:11 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2020, 18:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
