MISFILED ********** CONSIGNMENT

I have done and upgrade on one of my numbers 21 August 2018, the order was completed and approve. I also did another upgrade the previous day telephonically. The second upgrade i did online was for a one day special Huwaei P10 that was approved. I received an sms regarding the telephonic upgrade for a P8 lite, which was succesfully delivered. I contacted Vodacom sales to hear about the P10 upgrade, i was then told it was returned as a ********** consignment. I have made so many calls to find out what was happening. I even spoke with Vodacom forensics which claim they had no involvement in this matter and refer me constantly to upgrades. After so many calls i learn that this matter was escalated and the reason what they couldn't get hold of me. All the numbers i had on my phone was only miss calls that rang about twice and then its dead. When i return the call the numbers was invalid. I try to do the upgrade as i finally learn the device was returned, but Vodacom had technical issues with their call center. I am still without the upgrade and no one has the decency to inform me of this upgrade, i had to do the digging all the time and found all the information. I want the upgrade for the same price as the one day deal and i feel for this inconvenience Vodacom must consider compensation. There was no reason to feel this was a ********** transaction.