Misconduct

My father who is 93 years was due for an upgrade at the beginning of 2021. He was contacted by Vodacom upgrades and through their conversation was put onto a package with less talk time. The result is that, with so little talk time most of his calls end up being out of bundle rates. Whereby his previous package cost him around R350/m, it is now costing him R700 to R1200 in the month. I have been in correspondence with Vodacom since March 2021 explaining that my father did not understand the sales person who upgraded his contract as he told him it was going to cost him less, and did not explain the out of bundle charges concept. After many emails and being passed from one department to the other, spending hours on the phone from inside my local Vodacom store. The consultants at the local Vodacom store told me and forwarded me mails stating that it was being sorted out and Vodacom was going cancel the upgraded contract reverse the recent charges and put the number onto prepaid. This was supposed to all happen end June. 28 June 2021. I now get an email that this number is with legal and it is going to be cancelled by the end of the month if it is not payed. I am beyond fuming as I have just spent another 2 hours at Chats Vodacom Seapoint trying to sort this out. But the stubborn call canter operators pass you from one department to another and then put down the phone. My father is 93 and only half cognitive. All his friends are around the same age. For him to lose his number that he has had forever would be a major mental struggle for him. I’m still trying to be civil about this matter. Number in question is *** Sincerely Farrel ***