Miscommunication

I had a debit order that needed to run and when it did it overlapped with unauthorised debit orders. I immediately made a deposit into my account when this occurred to ensure that I could then pay it. I called the customer care and they informed me that it as an open invoice and would be pullinng the amount again so I should wait to avoid paying double. I noticed that this payment was not pulled again and called back and told them of this. The consultant then failed to give me correct deposit info. Then i get a text saying my service has been disabled.. All this time waiting and now i pay the amount physically and send POP twice and try and contact someone. I had to call 10 times for someone to then finally assist me. I had to enter my cell number a million times and nothing. My service has still not been reconnected and when a consultant finally assisted and provided me with inof the line went DEAD, I have been a client for 6 years and this has been the worst experience. Terrible