MISCOMMUNICATION

In an effort to curb all and any excess expenses I went and sat in the queue at vodacom the minute they opened to find out if I could downgrade. The lady was very helpful and said yes I could. We looked at all the options and it would halve my vodacom account. So I went ahead and downgraded. What she failed to tell me is that my contract was not over which i only discovered once my debit order went of, I specifically asked her what my next payment would be and she said since the debit order had already gone off for that month it would be the new amount the next month. So now I am paying exactly the same amount of money without the benefit of my airtime and data bundles. I am very upset about the way in which this happened since she did not once inform me that my contract had not yet ended. Especially upset because she knew I was there to downgrade.