SK
Sandra K

1 reviews | Active since Mar 2011

18 Jan 2017, 07:16

miscommunication

<p>I think Vodacom should restructure their message below:</p> <p>Your 30MB data to use in the next hour has been activated to use until 18/01/2017 23:59.</p> <p> </p> <p>Or just end it as below:</p> <p>Your 30MB data to use in the next hour. </p> <p> </p> <p>The wording that is added to the sentencecis confusing because you're thinking though it's for an hour but Vodacom has added that you may use it up to 23:59. Like this morning I re-read the message and to what I understood I didn't rush to finish the data in an hour; but few minutes later after the hour had lapsed I checked the data were zero so that is so confusing.</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jan 2017, 08:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2017, 15:34
Official

Dear Client

Your comments will be forwarded to the Value Added Services Team for further review. Thank you for your suggestion.

As a gesture of goodwill, we loaded 75MB on your number. The expiry date for this bundle will be the end of January 2017.

Kind regards

Vodacom Consumer Website Team