1 reviews | Active since Mar 2011
miscommunication
<p>I think Vodacom should restructure their message below:</p> <p>Your 30MB data to use in the next hour has been activated to use until 18/01/2017 23:59.</p> <p> </p> <p>Or just end it as below:</p> <p>Your 30MB data to use in the next hour. </p> <p> </p> <p>The wording that is added to the sentencecis confusing because you're thinking though it's for an hour but Vodacom has added that you may use it up to 23:59. Like this morning I re-read the message and to what I understood I didn't rush to finish the data in an hour; but few minutes later after the hour had lapsed I checked the data were zero so that is so confusing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Your comments will be forwarded to the Value Added Services Team for further review. Thank you for your suggestion.
As a gesture of goodwill, we loaded 75MB on your number. The expiry date for this bundle will be the end of January 2017.
Kind regards
Vodacom Consumer Website Team
Dear Client
Your comments will be forwarded to the Value Added Services Team for further review. Thank you for your suggestion.
As a gesture of goodwill, we loaded 75MB on your number. The expiry date for this bundle will be the end of January 2017.
Kind regards
Vodacom Consumer Website Team
