1 reviews | Active since Apr 2018
Miscalculation of VAT from VODACOM
With the VAT increase from 14% to 15% have noticed that Vodacom is charging more than 15%. After further investigation have noticed that Vodacom is charging more on the package and the VAT 1%. It's not a lot of moneys but if every client is charged an extra R1 how much moneys is Vodacom getting. This is *****. Have tried to call the Accounts area and after going through to 4 people was cut off by the accounts person and put to the recording on new premiums. Was not given a chance to discuss.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience and thank you for taking my call although it was not a convenient time.
All accounts are affected by the VAT increase and all those that have been checked are correct.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience and thank you for taking my call although it was not a convenient time.
All accounts are affected by the VAT increase and all those that have been checked are correct.
We apologise for any inconvenience caused.
Regards
Moddy