Mis van der walt

In addition to my previous emails, Vodacom has now blocked my number and I can no longer access the Vodacom app to view my statements. This prevents me from proving that the R14,000 claim is incorrect, since I have always used the app to track my account.

I find it unacceptable that I am being denied access to my own account information while being asked to pay an inflated amount. I once again confirm that I acknowledge owing R5,000 and am committed to settling this. However, I dispute the R14,000 claim and request a full, itemized statement of account.

Please restore my access or provide the statement directly in writing within 7 days. If this matter is not resolved, I will have no choice but to escalate it to ICASA and the Ombudsman.