Mis-sold Package

,I am writing to formally complain about a recent change to my mobile service that occurred when I contacted your cancellation department.During that call, I was persuaded to enter into a new 24-month contract after being assured it was a better offer than my existing month-to-month package. However, since the change, it has become clear that the new package is of significantly lesser value. My data allowance is being exhausted much faster than before, and the package does not reflect the usage or benefits I previously had.At no point was it clearly explained that this plan would reduce my effective data value or negatively impact my service. Based on this, I believe I may have been mis-sold this contract.I am therefore requesting the following:Immediate reinstatement of my previous month-to-month package, andRemoval of the 24-month contract that was app**** without full and transparent disclosure.Please treat this matter as urgent and confirm in writing how and when this will be resolved. If this issue cannot be resolved promptly, I will have no choice but to escalate the complaint further.I look forward to your prompt response.