Mis-sold package

<p>I walked into the Vodacom shop at Windermere in Durban to upgraded my mobile phone contract 31st July 2017. There were system loading delays.. there were walk in customers.. there were discussions around various packages.. I walked in knowing exactly what I wanted, and how much time I needed to achieve this in.. 2 hours later I walked out being extremely late for a school pick up.. and having taken on a completely inappropriate contract.</p> <p> </p> <p>My partner had spent time going through the various packages before hand. I run my business using phone, so call time is high. I have unlimited wifi at home, so data low.. yet I was talked into a package that only offered 50 minutes with 2GB of data - oh and renewing an old data only SIM contract - so I now own a router as well?!?! (I know nothing about the SIM only contract that's sitting under my name, but that's being dealt with separately - I'm being charged for a random INACTIVE number?!)</p> <p> </p> <p>The following day I contacted them to say I don't get it, and this just won't work - please help me. The following day I returned to the shop. They said they could change the package - yet an hour later I lost my cool! Even the manager got involved saying she overheard the conversation between me and the consultant that day and that "You had 2 hours - how could you not know what you were getting", and "you should probably return when you're in a better mood." </p> <p>My response " "I am the customer here. You are the store manager. I have come in asking for help. I've been told its not a problem. So are you going to work with me or against me? Please don't make excuses for the slow working, almost non existent system working, walk in customers, and ongoing discussions around 2 very distinctive packages - where you should have stepped in to assist if you were so aware of it." All the while my 8 year old is with me...</p> <p> </p> <p>The consultants arguments are summaried up as follows :</p> <p>What about signal and making calls - the router is your signal! And you will never find yourself in areas with no signal - in fact I have clients who hike and they come is specifially for routers, there's no problem there. </p> <p>I don't want a second 'thing' to carry around - what's one more item, the router is small, turn it on and put it in your bag. I don't even know what a router is, never mind use it!</p> <p>And when I want to make contact with people who don't have Whatsapp or no mobile at all - then you can use skype.. but everyone has Whatsapp anyway, you'll be fine!</p> <p>I don't want 2 contracts - but this is a good deal so it's worth it.</p> <p> </p> <p>She was pointing to a uChoose R219.95 per month contract - then why now am I paying R500 per month? She said "yes, but with everything added ontop of it.." ???</p> <p> </p> <p>They won't reverse the sale. The customer care manage has been in touch with them to try and assist and they are not willing to. Consumer rights - 7 days - I did this. They want me to buy them out - R9000. Is this even legal to force me to do this?? I was silly to sign - but I was also mis-sold a package, and even when I challenged the suitability of it, and asked her to look at my current package compared to what she was suggesting.</p>