Mis sold by Vodacom

<p>Been trying to upgrade my contract with vodacom for over 2 months now and still nothing.... </p> <p> </p> <p>this is my letter to them and still no resolution....</p> <p> </p> <p>"I am mailing you today in an attempt to get some resolution on my poor experience received from your online sales team.</p> <p> </p> <p>I have been trying to upgrade my contract with you from April 21st 2016 however I have experience nothing but frustration with your teams false promises and mis-selling.</p> <p> </p> <p>The initial online request to upgrade my contract (attached) stated that I should wait for your call and if I do not receive it, then I should give you guys a call, which I did (5 times) to no avail.</p> <p> </p> <p>I was continuous told that I have been moved to a “new 3d system” (which I did not ask to be moved to) and due to this your online sales team could not help me and referred me to your upgrades department who kept referring me back to the online sales team for the offer I saw online and requested.</p> <p> </p> <p>This happened for around 5 days and the upgrade was not done, the deal expired and I had lost out on the offer.</p> <p> </p> <p>Continuously trying to get my upgrade done through your online sales team and upgrades department, after a month (now May 21st) the advisor “Leeanne” promised me the world and delivered absolutely the nothing.</p> <p> </p> <p>She did not give me what was promised and mis sold me the upgrade.</p> <p> </p> <p>I initially requested for the LG G5 with Free screen insurance and Free cam plus module and Free Nano SIM on the Flexi 200 plan with R200 airtime however at the point that I finally got to process my order, I had accepted that the deals had changed and I could not get the screen insurance so I accepted the offer without this but an additional 10Gig data but 5 days later (not 24hrs as online advised) when I received my package (after numerous call) the plan selected and package did not include the cam plus module as advertised and promised by your consultant.</p> <p> </p> <p>I had sent this back with the hope that the it gets rectified however now over 2 weeks after sending it back and numerous calls to your outsourced contact centre “Like Minds” and after speaking to “Lennon, Sameera and Leeanne”, I still have no actual assurance that I am getting what I initially requested. I am left without a handset and no way of my managers or directors contacting me. This is really costing me money and damaging my reputation."</p> <p> </p>