Svdw
Siska van der westhuizen
1 reviews | Active since Mar 2020
28 Mar 2025, 15:08
Mis-Sold and not allowed to cancel within cool off period
I was forced to migrate my contract and now paying double what I was. However, I was mis-sold and advised I would get 10G and 200mins. Only to find, ita split between day and nighttime data. I only get 4.5G and 200mins. I've requested cancellation and called twice within the cooling off period with no response. I will pay a cancelation fee just to get away from vodacom whom I've been with for years and years now. Apparently loyalty doesn't go both ways
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
28 Mar 2025, 15:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2025, 15:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
