Svdw
Siska van der westhuizen

1 reviews | Active since Mar 2020

28 Mar 2025, 15:08

Mis-Sold and not allowed to cancel within cool off period

I was forced to migrate my contract and now paying double what I was. However, I was mis-sold and advised I would get 10G and 200mins. Only to find, ita split between day and nighttime data. I only get 4.5G and 200mins. I've requested cancellation and called twice within the cooling off period with no response. I will pay a cancelation fee just to get away from vodacom whom I've been with for years and years now. Apparently loyalty doesn't go both ways

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2025, 15:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team