Mis representation and False advertising - Poor Service Vodacom ONLINE Department

Hi I had a terrible experience with Vodacom Online Department with bad service or no service, lack of communication, mis representation and false advertising. The staff lie and do not honor promises they make, thereby giving the company a bad reputation. I have on file emails and offers that they are now not prepared to honor even though their staff had admitted in writing having made the mistakes resulting in my current situation. Management refuses to return my calls and address the matter. Management is either on another call or in a meeting with a promise by the agent to send an email to the Team Leader to return my call but to no avail. I have reached out to the local store to assist by showing them the emails and correspondence from the Online Department, but they cannot intervene because it is the ONLINE platform, and they do not have access to their systems. The local store cannot honor the offers made by the Retentions Department. I approached the local store as suggested by the Team Leader with the assurance that they will do the deal from their department with a store pick up of the device.

ZERO stars, if possible, would be the rating for my experience after 27 years of being a Loyal Customer.