Minutes disappearing

I am on a SMART L package, it includes 240 anytime minutes pm.:<br> 31/7 = left with 247 minutes<br> 1/8 = 397 minutes<br> When queried, was told that certain minutes \EXPIRED"";15/09/01 10:30;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;99851;882981;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/01 9:17;15/09/01 7:21;Missing Refund;8,20E+12;;***;Cancelled with Me&amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;555758;807007;5;2;0;1;0;0;2;NULL;NULL;NULL;15/09/01 9:23;15/09/01 7:24;bad service;8,21E+12;security;***;I had a reservation at Goldreef City for my and my family we checked in on the 29.08.15 where we were told we cannot checkin at 15:00 as the aircon in our room was being fixed so in other word get lost or come back when we done. We accepted this left went to the theme park the evening we took the shuttle to the casino where we went to have dinner at Spur. After our dinner as we were exiting we went to the reception to ask them to call the shuttle while we were standing there at reception the security screamed at us to move away from there I than confronted her and asked to see her manager a Mr Pillay came and said he would sort it out as her behavior was unacceptable. the shuttle cam e and we left went to the hotel to drop off our kids as my husband and I wanted to return to Back of the Moon for drinks. The same security lady upon our return ask to search me which I consented to she than searched me and shoved me aside with her shoulder and when I asked why she was shoving me she hit me on the back with the metal detector she had in her hand. The management was very unhelpful they as we demanded to CCV footage as they didn't seem to believe the incident happened until they was the ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877327;769500;34;2;0;0;0;0;2;NULL;NULL;NULL;15/09/01 9:20;15/09/01 7:26;Extremely Poor Delivery Service;Order no. 194003;;***;I ordered my product on the 13th of August. It is now the 1st of September and I dont even have a tracking number??! I have lost all patience. They have offered a shipping voucher for the inconvenience, but it does not even cover the shipping I paid on my ordered item. While the site is actually great, and the offers superb, the delivery is letting them down tremendously.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;549149;786077;9;2;0;0;0;0;2;NULL;NULL;NULL;15/09/01 9:17;15/09/01 7:29;I am being overcharged;7,00E+18;;***;I have a cellphone insurance with them.when I lost my first phone it was covered for R5000 then the y replace it with a phone of a value of R2400 I was ok with that. The problem is now since the day I took thatt new phone I am still being charged the same amount for the cover of R5000 of which the phone im using now is of far less in value. I am paying R109 instead of R59.since January im being overcharged. My question is am I covered for R5000 or I am being overcharged. If I am being overcharged I wish to have all my extra money credited back because they kept quiet since they are gaining from this. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;355305;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;15/09/01 8:48;15/09/01 7:30;ALL ROUND BAD SERVICE;8,91E+12;;***;I Placed an order with you company on the 28th of July. ( Over a month ago)<br> for 3 items. 2 of which i recieved so thanx for that.<br> <br> However the most important purchase, which was a book \Driven to distraction @ work\""<br> Was not delivered & was told that TAKEALOT was unable to get the book from the supplier & that I would be given a credit on my account. I responded to this mail & was ignored for a week? <br> <br> I then sent through a mail requesting the amount be deposited into my bank account & then received a mail to confirm TAKEALOT would do so. I then went onto the Website to see that the book I inquired about... was still \""available\"" on the website? When I questioned this I was advised that TAKEALOT would look into it"