minus 5 stars for vodacom's empty promises

On the 21st of August I used the vodacom app to apply for contract upgrade, vodacom sent email as confirmation that they received my enquiry regarding upgrade, stating that within 24 hours they will have someone from their service centre contact me still waiting.... on the 23rd of August I posted a review regarding vodacom's bad service on Hellopeter they rep**** within a few minutes again stating that a service consultant will contact me within 24 hours, still waiting.... today it is the 28th of August still no one from Vodacom even bothered to get into contact with me... each and every month I pay my account via debit order, and this is the thanks I get from vodacom for being a loyal customer. One seriously fed up customer! Vodacom stating they are South Africa's best leading network.... if things go on the way they do you can just as well close your doors Vodacom because everyone getting fed up with your bad service if I google search you all I see is bad reviews... go onto your Facebook page all I see is NEGATIVE REVIEWS!