Minimal outstanding amount on account

I have endured the worst experience imaginable by Vodacom. Zero accountability and zero ethics. A minimal outstanding amount is reflecting against my closed account of ~R100 (which increased in less than 30 days from ~R30). No statements or comms were sent to me with this remaining amount. Now you’ve sent me to lawyers for this insignificant amount. Shocking and such poor taste to then describe this nonsense as a “short payment from my side” by your subscriber claims consultant Tshegofatso.