minimal feedback, decisions taken without informing me as the customer

<p>I have renewed my phone contract with Vodacom during September 2016.</p> <p>The phone that was strongly recommended by the Vodacom Rep at the Gateway Customer Service branch was an LG X Cam, which is what I took.</p> <p> </p> <p>During December 2016 the started to lose connectivity with the network, it would just show on the screen as "Emergency Calls Only". To rectify this I had to restart the device.</p> <p> </p> <p>By the end of December 2016 the frequency of this problem increased drastically, up to 3 times a day.</p> <p> </p> <p>I then Booked the phone in at the Vodacom Advanced Repair Centre on Zenith Drive, Umhlanga.</p> <p>On the first occasion they said that the could not find any fault, and insisted that I take the phone back, but should the problem arise again then i should take screen shots and bring them with.</p> <p> </p> <p>Problem occurred again, i took a number of screen shots (each time the problem occurred - approximately 10 times in the space of 1 week)</p> <p> </p> <p>They re-booked the phone in to the advanced repair centre, at this stage I made it abundently clear that I want a new device (sealed in it box), and NOT any repair - this was noted in the Motivation done by the repair centre's Manager (Malcolm).</p> <p> </p> <p>The was then received back by the repair centre in Umhlanga after about 1 week, at no time during this period was I consulted or contacted regarding the status of my phone.</p> <p> </p> <p>Upon calling the repair centre I was informed by Malcolm that the phone has had it's PC Board replaced, i stated to Malcolm in writing via e-mail sent to ********** I stated that i do not accept this as a new phone and that i am very disappointed. This e-mail is availble to Vodacom upon request.</p> <p> </p> <p>Malcolm then agreed with me that this was a repair, so he then was to resend it back to the advanced repair centre to inform then a new device is requested.</p> <p>I don't believe that this was done, a few days i called to find out what the status was only to be informed that Malcolm was away on 2 weeks of leave.</p> <p> </p> <p>I then spoke to Avinesh (I was told that he is the owner of the Voda repair centre in Umhlanga), he then agreed to resend the device with a motivation for a new handset, the device was sent, i received the following JOB NO. ********** 4.</p> <p> </p> <p>I called the advanced repair centre on ********** on 10/02/2017 and spoke to a lady by the name of Thabo - she was extremely rude and lacked knowlegde of my case. When i insisted that she let me speak to a manager, she said that the manager was not on site (call was placed at 8:30), i asked to forward my details to a manager so that he/she may contact me, whilst still in mid sentence she abruptly disconnected the call on me.</p> <p> </p> <p>This issue remains unresolved, and i am now without a phone for more than 3 weeks, mind you i am still paying vodacom my monthly bill which contains a portion for the handset!!!!!!!</p>