MK
Michelle K
1 reviews | Active since Dec 2014
08 Sept 2026, 13:06
****ming the elderly
My 85 year old mother discovered an extra monthly R500 charge on her Vodacom contract, billed as "Entertainment Services Purchased Content 2". She did not intentionally subscribe to this. Because there was no double opt-in, this is an ******* charge. She had to go into Vodacom to query this, because there is no way to speak to an actual human about an account. They then stopped the charge going forward, but refuse to refund her. I can find no way to contact a human in order to request a refund. This is against the consumer protection act. It’s really appalling that Vodacom is facilitating ****s like this on the elderly.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2026, 14:26Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2026, 14:26
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
MK
Michelle K's updateReviewer Update
11 Sept 2026, 11:47Yes, and your response was inadequate. "Dear Michelle
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please dial *`135# select the content service option and then select cancel content service option. This will cancel all the content service active.
Regards
Consumer Website Team"
The point is not about cancelling the content, it is the fact that my mother was subscribed without her consent. She need a refund for the 1.5 months of *****ulent charges. It’s not even clear on the account what the charges are for. It is shameful that Vodacom is facilitating this king of ****.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please dial *`135# select the content service option and then select cancel content service option. This will cancel all the content service active.
Regards
Consumer Website Team"
The point is not about cancelling the content, it is the fact that my mother was subscribed without her consent. She need a refund for the 1.5 months of *****ulent charges. It’s not even clear on the account what the charges are for. It is shameful that Vodacom is facilitating this king of ****.
MK
Michelle K's update11 Sept 2026, 11:47
Reviewer Update
Yes, and your response was inadequate. "Dear Michelle
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please dial *`135# select the content service option and then select cancel content service option. This will cancel all the content service active.
Regards
Consumer Website Team"
The point is not about cancelling the content, it is the fact that my mother was subscribed without her consent. She need a refund for the 1.5 months of *****ulent charges. It’s not even clear on the account what the charges are for. It is shameful that Vodacom is facilitating this king of ****.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please dial *`135# select the content service option and then select cancel content service option. This will cancel all the content service active.
Regards
Consumer Website Team"
The point is not about cancelling the content, it is the fact that my mother was subscribed without her consent. She need a refund for the 1.5 months of *****ulent charges. It’s not even clear on the account what the charges are for. It is shameful that Vodacom is facilitating this king of ****.