1 reviews | Active since Jun 2015
Mind changing Vodacom
I have three issues. Did upgrade for the phone my son uses but did not take a handset. I was told I was eligible for the upgrade but there is still money outstanding for the handset. So that got added to the monthly bill. This alone is R184 of the total amount of r304. I was told last year and round a bout Feb this year that by October no more handset fee will be payable. Earlier in the week I was told when I called that no I still have to pay the handset fee until the contract can upgrade again. I want to know what the real story is. One minute on phone I get told one thing and later on another thing. This is not right nor fair. Secondly ...repeatedly was told to call and ask for retentions to ask for a discount on the package for the phone my wife uses. By Feb this year I was told to call like regularly and by August finally I was told I can get a discount for that package...did call...answer from vodacom sorry. Call us again which I did and again sorry. Third issue...when speaking to retentions they say call us again for your next upgrade...now...sales or client services does not want to put me through to retentions. Client services says only they can do the upgrade but in the past like Feb this year I could still speak to retentions. They always say I am a loyal client and they can give me a good deal like discount 1 gig data by 75%. But sales or upgrades says no no.
I am a bit fed up with different stories at different intervals about the same issues.
Best regards,
Best regards,
It's about *** mainly.
It is right that I did an upgrade for him and he got a Hauwei P40 lite 5G last year September. The phone before this upgrade was a Samsung Galaxy A5 2017.
He had it for 3 years before I did the upgrade. The upgrade was done on flexi 175 but rather wanted a flexi 125 to make it more affordable as last year for a few months me and my wife could not work and was without pay but we still paid Vodacom. That is not the issue.
The issue is that upgrade to the p40 lite 5g was cancelled/-changed and because of lockdown a lot of vodacom people worked remotely and things took long to get sorted. Had to wait for upgrade to get cancelled/changed. Then had to wait again to get new one done. I remember at one stage on Voda app it showed r288 more or less. For flexi 175. Changed to flexi 125 and ended up being r307 more or less. I got angry and said do not bother anymore to help because why can the flexi 125 work out more than flexi 175. And the issue now is somehow a handset monthly fee of more or less r184 is every month added to the phone subscription. I was told twice that this is payable until Oct 2021.
Now all of a sudden it is like still payable until Sept 2023.
Did this slip in somehow because of first upgrade being canned as he had his samsung before the hauwei and no other phone in-between? Had samsung for 3 years before we did upgrade to the hauwei.
It is highly frustrating.
Can I get helped asap?
The number I can be called on is
***
It's about *** mainly.
It is right that I did an upgrade for him and he got a Hauwei P40 lite 5G last year September. The phone before this upgrade was a Samsung Galaxy A5 2017.
He had it for 3 years before I did the upgrade. The upgrade was done on flexi 175 but rather wanted a flexi 125 to make it more affordable as last year for a few months me and my wife could not work and was without pay but we still paid Vodacom. That is not the issue.
The issue is that upgrade to the p40 lite 5g was cancelled/-changed and because of lockdown a lot of vodacom people worked remotely and things took long to get sorted. Had to wait for upgrade to get cancelled/changed. Then had to wait again to get new one done. I remember at one stage on Voda app it showed r288 more or less. For flexi 175. Changed to flexi 125 and ended up being r307 more or less. I got angry and said do not bother anymore to help because why can the flexi 125 work out more than flexi 175. And the issue now is somehow a handset monthly fee of more or less r184 is every month added to the phone subscription. I was told twice that this is payable until Oct 2021.
Now all of a sudden it is like still payable until Sept 2023.
Did this slip in somehow because of first upgrade being canned as he had his samsung before the hauwei and no other phone in-between? Had samsung for 3 years before we did upgrade to the hauwei.
It is highly frustrating.
Can I get helped asap?
The number I can be called on is
***
Best regards,
Best regards,