Mind Boggling !!!!! Service LET DOWN
Good afternoon Vodacom , Its been 3 weeks since my first review and plea for help , To date nothing has been resolved. Please can someone resolve the upgrade on my account that i did not authorise , I have not received a handset or upgraded the account yet even the invoices that are coming through now show additional handset charges and extra. How does this take 3 weeks to resolve. How does no one take responsibility for this. How do you operate still with this sort of operational response.
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Vodacom's replyOfficial
23 Dec 2020, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2020, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
28 Dec 2020, 16:02Thanks. I am trying to be patient. But it has been weeks with no resolve. What about the client. This should have been settled in a day and yourselves could then address your internal issues.
's update28 Dec 2020, 16:02
Reviewer Update
Thanks. I am trying to be patient. But it has been weeks with no resolve. What about the client. This should have been settled in a day and yourselves could then address your internal issues.