Mind-boggling poor service - Vodacom

<p>I had my 2nd *****elent sim swop in 1 month, which I guess is not Vodacom's fault. </p> <p>My issue is that it takes over a week to get the admin lock removed from my account that was put on their due to the *****elent activity.</p> <p>In both instances the vodacom consultants in store told me that THEY are frustrated with the poor service from their other departments that they don't know what to do anymore and I have to take care of the issue myself. </p> <p>After the 1st incident there was a lady in Alberton Vodacom that eventually assisted me in fixing my line. This was however orchestarted by a gentleman from HQ that was acting as a observer in the store.</p> <p>2nd incident I reported to Cradlestone Chatz and she sent a mail to a department that would "sort out my issue". Only yesterday it was brought under my attention that a sim swop was done on my account. Can't the Chatz consultant have seen this on their system???</p> <p>This 2nd incident has gone to a point where the Alberton consultant advised me to log the complaint on Hello Peter. I don't really see the point as my account is on lock for over 7 days and a complaint won't resolve the issue short term.</p> <p>Apparently there is nothing more the consultant can do for me anymore.</p> <p> </p> <p>WHERE DOES THIS LEAVE ME, VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I've been a customer for over 15 years and can't belive that you are treating your customers like this and further, that there is no department that specialises in this incidents.</p> <p>It's however been since 2013 that *****elent sim swops have been made on accounts.</p> <p> </p> <p>I need to cancel my account immediately and WILL NOT pay for the remainder of my contract (12 months).</p> <p>I'm not holding my breath, as I'll be dead by the time you wake up and contact me, but if you have ANY decency in you, please e-mail me to attend to my issue ( obviously can't phone me).</p> <p> </p> <p>Lean combrinck</p> ********** <p> ********** </p>