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zakhele N

1 reviews | Active since Nov 2013

01 Feb 2016, 09:36

Millicent the Big ****

Good day,<br> <br> I phone Vodacom yeaterday regarding my R75 Bonus Airtime for 1 day that is not allocated. Millicent Advised that she is logging a request and when i asked for a refererence number she says i will get one when the service request has approved my querry if not the service request will call her to decline my request and she will call me back for the feedback. When i confronted her about this Big lie she put me through to Thulani who claimed to be the superviser.<br> <br> What i did not like about thulani was that she defended Millicent and after the call Thulani trasnferrred me back to the IVR instead of the post call survey.<br> <br> All i need is my R75 Bonus Airtime which i qualify for after i had recharged with R15 and more. On tuseday my number will be migrated from Prepaid to contact. I love vodacom so much that i am not even thinking about changing networks.<br> <br> Regards,<br> Zakhele

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 11:01
Official
Hello zp.ngobeni,

Thank you for making us aware of your complaint.

A consultant will contact you in order to address your concerns. We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team