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Tshepo L

1 reviews | Active since Nov 2017

20 Nov 2018, 11:16

milking poor people their money in the dark

i was on a contract and it was ending on the 29 October 2018, so this guy called me so that i can upgrade..he said i get R220 airtime for R159 per month..i do not remember that guy mentioning upgrade fee coz i would not take the offer...now the sms came through, stating that they are going to dedbit R419..when i call them some lady called Nkateko says upgrade fee and monthly installment....so i then said just reverse this upgrade thing ..just cancel it...then she said it will not be possible because 7 days has passed, the only thing that she can do is to go a ticket i mean really nxa ...i told her that what you guys are doing is ****************....milking poor people their money in the dark...so now it came to a point were i decided to just lv this vodacom and go to maybe Telkom i guess i will get great service....i am so ****ed with this people.....

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Replies (2)
Vodacom
Vodacom's reply20 Nov 2018, 13:04
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Nov 2018, 14:46
Official
Dear Tshepo, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved. 
 
Regards 
Ashwin Abdurahman 
Consumer Website Team(SA)