MK
Maggy K

1 reviews | Active since Jul 2017

04 Nov 2017, 08:11

Milking money from an old woman

I am utterly disgusted with vodacom.

You have blocked my mom's two numbers and threaturning tending to hand her over.

This is the story: She has a contract with you and everything was going well with the payments and the services from you until someone from vodacom called her and offered her another contract which comes with a cellphone. She was told that she'll pay R300 p.m, however when the debit order ran, they took R900 till this day.

She returned the cell phone and cancelled the contract but to our surprise the contract is still active and money is being debited from and she has no phone and not getting any service from you.

She's been calling and going to Vodacom outlets, and no one was able to assist.

Her phones are off now because she reversed the money.

All you care about is free money from an old woman.

You are disgusing.

You better cancel this ******* of yours. **********

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2017, 08:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team