AB
Anthea B

1 reviews | Active since Mar 2009

30 Jan 2020, 13:56

Milk the clients.................

Used Vodacom Shake up Summer option...... Got r50 of R350 spend at Jet. pressed 1 to continue - thinking confirming discount - up pops a msg that I have just purchased 10g of data for 7 days!!!!!!!!!!!!!!! Called Vodacom immediately, told nothing that they can do about it! REALLY?????????????

Then decided to gift some people data, I was NEVER going to use 10G in 7 days, when i normally use 600mb a month? Get a msg that I don't have any data bundles to transfer??????????????????????????????????????????

Here goes: VODACOM, it should not take 1 mistake for someone to be locked into 10g of data for 7DAYS .....with just one press of a button!!!!!!!!!!!!!!!!!!!!! Can you build a confirmation screen into that???????????????????????????

I am wondering how many other people have been ****med this way and how much money has been made from us, the UNDERDOGS, AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply30 Jan 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team