NQ
Nomakhwezi Qolo-Msuthwana
1 reviews | Active since Aug 2017
07 May 2024, 23:11
Migrations Fees to be waived
Dear Vodacom
My name is Nomakhwezi I have been a valued customer to Vodacom since when I started working 2008 to date
I am currently trying to reduce my monthly payments as they are too much to pay I called Mikayla who was such a sweetheart to give me all the migration fees to the number where I felt I was paying too much on
We identified 4 numbers that needed to be reduced the three numbers added together amounted to R1714 and R958 the other one that I still need to cancel.
I am trying the review to ask Vodacom to give me credit note for all three number for the migration fee (not to pay it)as the valued customer that has been with Vodacom for more than 18 years
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
08 May 2024, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
