Migrations and call center a joke

My lines were suspended for 3 months after I could not pay my vodacom accounts due to umeployment . I was told that if I paid the amount of R3700.00 they could migrate the lines to an affordable package. Then when I paid the amount I was told that I need to pay another R1800.00 to be able to clear all arrears and be able to migrate. I did so and phones almost everyday for 2 weeks to try to get migrated. Everytime I phone they would send me from one consultant to the next, then eventialy say that they have logged the migration for process and that someone will be in contact with me within 48 hours. i get a reference number everytime but no feedback.I have been trying for almost 2 months to get them to migrate my packages.To date i have not recieved the migration cost quotation or feedback as has been promised. This is poor service and very unprofessional. Eventualy I phoned again this morning and was told that the package had been migrated. Funny thing is that it has been migrated to the package I have been on for 4 years now!! They have once again billed me for an amount of ,R1700.00 which I am unable to pa. this is unecceptable. I will consider paying when matter is resolved.