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Anne-Marie Delport
1 reviews | Active since Aug 2012
04 Aug 2022, 09:41
Migration wrongly completed
About two weeks ago I requested a migration on my cellphone number. The migration was supposed to be effective 1 August 2022. Since the 1st I couldn't understand why the migration doesn't show on my account only to realize they did it on the wrong number (which my son-in-law is using). Yesterday and this morning I've tried to contact Vodacom just to get a message that they have high call volumes. Last night we were able to talk to a consultant who kept me on the line for 15 minutes without giving me any feedback and just to cut me off. Ever since I could not get hold of anyone again. I would like this migration to be sorted out immediately as it was a mistake on Vodacom's side. I don't want to wait another month before its effective.
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Replies (5)
Vodacom's replyOfficial
04 Aug 2022, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2022, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Anne-Marie Delport's updateReviewer Update
04 Aug 2022, 13:45So, it is 13h44 an NO ONE from VODACOM contacted to resolve this issue which is quiet URGENT for me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Anne-Marie Delport's update04 Aug 2022, 13:45
Reviewer Update
So, it is 13h44 an NO ONE from VODACOM contacted to resolve this issue which is quiet URGENT for me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom's replyOfficial
09 Aug 2022, 13:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, our records shows your query has already been escalated to our Back Office and it has been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Aug 2022, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, our records shows your query has already been escalated to our Back Office and it has been resolved. Regards Consumer Website Team
Best regards,
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Anne-Marie Delport's updateReviewer Update
10 Aug 2022, 08:44Good morning
Thank you for your response. Please note this issue has NOT been resolved. The anytime voice on *** still show 469m45s left and anytime data still show 2.26GB left. The "bill so far" has also not been credit to the original contract amount. This contact should only be 100 free minutes and 1 gig data. Please fix this urgently as we are NOT going to pay this account as it was a mistake on Vodacom's side and not ours. The migration was suppose to be done on *** with 400 minutes and 2 gig data.
Thank you for your response. Please note this issue has NOT been resolved. The anytime voice on *** still show 469m45s left and anytime data still show 2.26GB left. The "bill so far" has also not been credit to the original contract amount. This contact should only be 100 free minutes and 1 gig data. Please fix this urgently as we are NOT going to pay this account as it was a mistake on Vodacom's side and not ours. The migration was suppose to be done on *** with 400 minutes and 2 gig data.
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Anne-Marie Delport's update10 Aug 2022, 08:44
Reviewer Update
Good morning
Thank you for your response. Please note this issue has NOT been resolved. The anytime voice on *** still show 469m45s left and anytime data still show 2.26GB left. The "bill so far" has also not been credit to the original contract amount. This contact should only be 100 free minutes and 1 gig data. Please fix this urgently as we are NOT going to pay this account as it was a mistake on Vodacom's side and not ours. The migration was suppose to be done on *** with 400 minutes and 2 gig data.
Thank you for your response. Please note this issue has NOT been resolved. The anytime voice on *** still show 469m45s left and anytime data still show 2.26GB left. The "bill so far" has also not been credit to the original contract amount. This contact should only be 100 free minutes and 1 gig data. Please fix this urgently as we are NOT going to pay this account as it was a mistake on Vodacom's side and not ours. The migration was suppose to be done on *** with 400 minutes and 2 gig data.
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Anne-Marie Delport's updateReviewer Update
10 Aug 2022, 10:19Good morning
I have just received my bill today and the accounts has not been rectified. This needs to be done before I pay this account the end of August !!!!!!!!!!!!
I can't believe we have to phone several times or even go this extra mile just to get proper service from Vodacom, its unbelievable. And then still issues doesn't get resolved.
I have just received my bill today and the accounts has not been rectified. This needs to be done before I pay this account the end of August !!!!!!!!!!!!
I can't believe we have to phone several times or even go this extra mile just to get proper service from Vodacom, its unbelievable. And then still issues doesn't get resolved.
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Anne-Marie Delport's update10 Aug 2022, 10:19
Reviewer Update
Good morning
I have just received my bill today and the accounts has not been rectified. This needs to be done before I pay this account the end of August !!!!!!!!!!!!
I can't believe we have to phone several times or even go this extra mile just to get proper service from Vodacom, its unbelievable. And then still issues doesn't get resolved.
I have just received my bill today and the accounts has not been rectified. This needs to be done before I pay this account the end of August !!!!!!!!!!!!
I can't believe we have to phone several times or even go this extra mile just to get proper service from Vodacom, its unbelievable. And then still issues doesn't get resolved.