LP
Louanne P
1 reviews | Active since Nov 2014
01 Sept 2021, 08:40
MIGRATION WITHOUT PERMISSION PAYING MORE PER MONTH
I placed a complaint regarding a migration on my line, which I NEVER approved paying R200 more a month, spoke to two different people regarding this, was told it would be fixed and STILL they took the larger amount that I never approved or agreed to. This is what you call VODACOM service.
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Vodacom's replyOfficial
01 Sept 2021, 08:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2021, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Louanne P's updateReviewer Update
02 Sept 2021, 15:28Thank you for getting back to me. Vodacom did contact me and informed me they were going to fix it, which they did NOT. The amount was reduced with R4.32, which is unacceptable as my normal monthly rate was R644.00 per month when I upgraded this contract two years ago. I have NOT agreed to pay R858.06 or R853.74 per month, I want it either rectified or I will NOT be upgrading when my upgrade is available. Thank you.
LP
Louanne P's update02 Sept 2021, 15:28
Reviewer Update
Thank you for getting back to me. Vodacom did contact me and informed me they were going to fix it, which they did NOT. The amount was reduced with R4.32, which is unacceptable as my normal monthly rate was R644.00 per month when I upgraded this contract two years ago. I have NOT agreed to pay R858.06 or R853.74 per month, I want it either rectified or I will NOT be upgrading when my upgrade is available. Thank you.