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martin Q

1 reviews | Active since Jul 2011

05 Mar 2019, 14:55

Migration will give you a migraine and cost you possibly thousands

Migrated down to a top up 500mb package.Payed the penalty and they migrated me to a 500mb OPEN LINE.Phoned customer care and they wanted to charge me another penalty to make it a top up line.Ridiculousness!!!Best of all they can't convert their mistake immediately I need to wait another month and simply sit with my open line.If one migrates and pay a penalty WHY WOULD YOU MAKE IT AN OPEN LINE - are you penalizing me for possible incurring costs of thousands of rands. Does not make sense!!! Why can't you fix this?Apparently the system does not allows this.BOTTOM LINE IT WAS NOT MY MISTAKE

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Replies (2)
Vodacom
Vodacom's reply05 Mar 2019, 15:46
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team    
Vodacom
Vodacom's reply05 Mar 2019, 20:22
Official
 
Dear Martin, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved. 
 
Regards 
Consumer Website Team(SA)