Migration ****-up

<p>Following the "upgrade prcoess", during which I selected to not upgrade the phone or contract but rather stay on the package i have already, I was moved from a uChoose Smart M to and Smart M only unbeknownst to me. This was picked myself when i tried to load data and couldnt. Following a phone call with Vodacom customer care i was initally told i couldnt load data as my account was in arrears - after chekcing Vodcom was incorrect and the account was fully paid. Subsequent to moving the status of the account i still couldn't load data and was then told my account was in 'pre-legal' status and that's why i cant load data and that i would need to wait 3 working days. Subsequent to the numerous phone calls and unhelpful information and so called "escalations' I realised that my package was not that of the one I was on and that a mistake was made during the migration process. I am STILL waiting for assistance on the matter and am being told I have to wait 2-3 working days??? Firstly, why am I as the customer being punished when Vodacom themselves made the mistake, Secondly the process of customer service is a shambles at best with a ground-hog day effect happening with the call centre options resulting in an infernal loop of frustration, thridly, I still can't load data and this is impacting my work, and lastly the fact no-one who tried to assist has called me back or figured out the problem. </p> <p>Completely unacceptable service . On a side note i did realise that additional traiing of customer service staff on the various packages and deals is necessary - as during the first few calls i was told multiple reasons for the upload not working. PS If i am told one more time my 'system is down' or no there is no 'solutions manager' who can assist, i will march to the head office and sit in the CEO offices until i have a solution.</p>