migration to hell
i was ignoring their calls and finally gave in, they did what they call migration on my 3 contracts. i was supposed to save R156 according to them but when i check on the app, I'll be paying way wore than what i was initially paying. i phone them, I'm being told lies about call line identity etc. i was supposed to save, not to run around them to sort out their mess. they have useless consultants like lynce from elite mobile who are rude and drop the phone. should i still continue to trust this company with my money? i don't think so. calls are recorded when it suits them. 1 of the changed contracts was said to not qualify for this migration yet it's listed as on of those I'll pay more for.
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Replies (3)
Vodacom's replyOfficial
03 Oct 2022, 20:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2022, 20:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2022, 10:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that migrations was reversed, as requested, effective 31 October 2022. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2022, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that migrations was reversed, as requested, effective 31 October 2022. Regards Consumer Website Team
Best regards,
's updateReviewer Update
06 Oct 2022, 10:57this is their private response which everyone must see: As per ***, our records indicate that migrations was reversed, as requested, effective 31 October 2022.
this means that still they are going to debit me more money on the 23rd these ********. icasa it is i guess
this means that still they are going to debit me more money on the 23rd these ********. icasa it is i guess
's update06 Oct 2022, 10:57
Reviewer Update
this is their private response which everyone must see: As per ***, our records indicate that migrations was reversed, as requested, effective 31 October 2022.
this means that still they are going to debit me more money on the 23rd these ********. icasa it is i guess
this means that still they are going to debit me more money on the 23rd these ********. icasa it is i guess