<p>Hi,</p> <p> </p> <p>On 12 Jnauary 2017 I requested a migration on my already expensive Vodacom package, but I requested this 3 time during the course of the day.</p> <p> </p> <p>Twice via the Customer Care number and once in store at the Menlyn Mall branch.</p> <p> </p> <p>I receive 3 seperate quotes with 3 seperate migration fe values for the exact same package Smart More Data 2gig (a not too good value for money package), how is this possible??? It is like asking a quote for the same car part from the same mechanic but the cost changes every 2 hours??????</p> <p> </p> <p>I am logging this here because I phoned today and the Customer Care consultant told me I contacted the wrong department but surely they all use the same system???? The Menlyn branch consultant told me there is a difference between Online, In-Store and Customer care prices and wanted to charge me R20 more per month for the exact sam package!!!</p> <p> </p> <p>That is when I got a shock.... Please assit me as I am very confused if I am getting the true cost of the migration fee.</p> <p> </p> <p>Thank You</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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