CB
Chris B

1 reviews | Active since Jul 2011

23 May 2017, 11:49

Migration promise not kept

<p>I have an existing LTE data contract with Vodacom. When fibre was installed in my area, I phoned Vodacom FTTH sales and they assured me if I Vumatel installs fibre I will be able to migrate my LTE package to a Fibre package. After getting Vumatel to install my fibre, and paying them R1710 installation fee, Vodacom now says that I can't migrate fomr LTE to Fibre. Someone gave me incorrect info and I'm paying the price for this.</p> <p>Vodacom on Facebook just referes me back to Vodacom FTTH call centre. Someone needs to action this!</p> <p>After all I still want to remain a Vodacom client.</p>

0
Replies (2)
Vodacom
Vodacom's reply23 May 2017, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CB
Chris B's update25 May 2017, 13:20
Reviewer Update

Not that I expect anyone to actually make contact with me... but I'm still waiting. Pathetic.