1 reviews | Active since Jul 2011
Migration promise not kept
<p>I have an existing LTE data contract with Vodacom. When fibre was installed in my area, I phoned Vodacom FTTH sales and they assured me if I Vumatel installs fibre I will be able to migrate my LTE package to a Fibre package. After getting Vumatel to install my fibre, and paying them R1710 installation fee, Vodacom now says that I can't migrate fomr LTE to Fibre. Someone gave me incorrect info and I'm paying the price for this.</p> <p>Vodacom on Facebook just referes me back to Vodacom FTTH call centre. Someone needs to action this!</p> <p>After all I still want to remain a Vodacom client.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Not that I expect anyone to actually make contact with me... but I'm still waiting. Pathetic.
Not that I expect anyone to actually make contact with me... but I'm still waiting. Pathetic.
