DK
Duduzile K
1 reviews | Active since Oct 2025
01 Oct 2025, 22:01
Migration problems
I have been calling Vodacom for the last three months to get my numbers migrated to my original plans. I am now paying way more than what I was paying on my original plans for 4 of my lines. Everything I speak to an agent they promise that they have migrated me to my original.plans. Only 2 of the lines have been migrated. I am getting frustrated with this issue as this is costing me time. I do not understand what language must I speak for them to understand me clearly. I cannot wait for my contracts to end so I can cancel my services.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Oct 2025, 08:05Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2025, 08:05
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2025, 16:35Dear Duduzile Khumalo
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-10-02 at 11:05:06 the feedback received is as follows:
The query was deemed Invalid based on the fact that the customer was told that she will pay R486 excluding device instalment and Vat. An attempt was made to contact you 03/10/2025 however, the call was unsuccessful. An SMS and email have been sent to inform the customer of the outcome of the dispute. The call recording has been uploaded to your profile. You may visit your nearest Vodacom store should you wish to listen to the recording.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-10-02 at 11:05:06 the feedback received is as follows:
The query was deemed Invalid based on the fact that the customer was told that she will pay R486 excluding device instalment and Vat. An attempt was made to contact you 03/10/2025 however, the call was unsuccessful. An SMS and email have been sent to inform the customer of the outcome of the dispute. The call recording has been uploaded to your profile. You may visit your nearest Vodacom store should you wish to listen to the recording.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2025, 16:35
Official
Dear Duduzile Khumalo
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-10-02 at 11:05:06 the feedback received is as follows:
The query was deemed Invalid based on the fact that the customer was told that she will pay R486 excluding device instalment and Vat. An attempt was made to contact you 03/10/2025 however, the call was unsuccessful. An SMS and email have been sent to inform the customer of the outcome of the dispute. The call recording has been uploaded to your profile. You may visit your nearest Vodacom store should you wish to listen to the recording.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-10-02 at 11:05:06 the feedback received is as follows:
The query was deemed Invalid based on the fact that the customer was told that she will pay R486 excluding device instalment and Vat. An attempt was made to contact you 03/10/2025 however, the call was unsuccessful. An SMS and email have been sent to inform the customer of the outcome of the dispute. The call recording has been uploaded to your profile. You may visit your nearest Vodacom store should you wish to listen to the recording.
Regards
Vodacom Consumer Website Team
Best regards,