Migration prices more expensive that for new customers.
I am currently on a 20GB package. 7 months left on my contract. I wanted to migrate to 130gb package. Meaning I wanted to give Vodacom more money. Vodacom advertises for R399. If I am with vodacom I do not qualify for this but have to pay over R 700 a month for the same package. I have been a customer with them since pretty much the beginning. Just shows you what loyalty means to them. So I will wait for my contract to lapse and just cancel it. They obviously do not want me to stay on as a customer.
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Vodacom's replyOfficial
09 Sept 2020, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2020, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
15 Sept 2020, 11:06Vodacom didn't phone me back. It is now the 15th September - 6 days later.
's update15 Sept 2020, 11:06
Reviewer Update
Vodacom didn't phone me back. It is now the 15th September - 6 days later.