Migration Pain

<p>Hello,</p> <p>I have been a vodacom customer for over 10 years. Last year, I upgraded to vodacom red advantage. This came with some unanticipated difficulties like no Caller ID, no data access etc. I was informed that my upgrade also migrated me to a new platform/. Despite many visits to various vodacom shops/centres and calling, it took over 1 week for this to get sorted.</p> <p>Now vodacom has come with more issues when I tried to migrate my package to Red VIP. All of a sudden, I do not qualify because of the any of the following feedbacks i got from various customer care consultants without anyone being able to give any more information:</p> <p>1. The NEW system is not allowing a migration</p> <p>2. My ITC record shows none payment (yet there was no proof of any none payment given - I never missed a payment in 10 years)</p> <p>3. We don't know why.</p> <p> </p> <p>I get a sense that this is a ploy for vodacom to get people to buy top-up airtime and data rather than migrate as no other explanation makes sense.</p> <p> </p> <p>This has been going on sice October 2016 and I'm spending more than twice my contract premium monthly.</p> <p> </p> <p>I have complained on twitter and facebook. The consultants call and give a reference number but nothing ever gets done.</p> <p> </p> <p>Vodacom, the reason why we stick with you despite being more expensive than competition is because of your supposed better customer service. Where is this customer service if it takes 4 months and no resolution or explanation that makes sense?</p> <p> </p> <p> </p>