Migration of Upgrade

I upgraded my contract 2 Sep 2015, only received the handset the 1st week of Oct 2015 (and I had to change the handset option). 28 Oct @ 16:08 I contacted 082 111 to confirm the change of my contract as from 01 Nov 2015, I was told everything is in order and they read which contract I would migrate to. On 03 Nov 2015 screen insurance without my consent was activated @ R79.99 per month (check the recordings), then I also find out the contract has not been migrated to uChoose Smart M (check the recordings) 06 Nov I contacted 082 111 @ 17:44 and was told to contact the upgrades department the next day as she could not assist me. 09 Nov 2015 @ 08:55 I was told the consultant cannot assist me as my profile has been blocked, she told me a supervisor will contact me and assist, 09 Nov 2015 @ 14:57 I contacted the upgrades department as they still didn't phone me back, only to be told a supervisor will contact me back when he is done with another customer.<br> <br> This is crazy!!!!!!<br> <br> Can someone assist, now i have a bill for an open contract after confirming and confirming and confirming the migration!!!