MIGRATION OF CONTRACT NOT ACTIONED

I called in and I was dealing with Leohohonolo.I then called back after 2pm after receiving a quotation to sign at 01:53pm&The guy I spoke to said the documents were received.On the 1/3/2016 I called your \111\" call centre on the 1/3/16&Eventually was referred to team leader Kgabo Mokuke who now advised they did not receive this document on the email address I REP**** TO on the 15th Febaruary.So now my contract has not been amended to a U Choose 200 as per the sms received on the 15/2/2016.Stating \"Your change request to uChoose Flexi 200 will take place on 29/02/16\" as well as \"Migration Quote *** has been created.I was then assisted by Kgabo to change my contract for me OVER THE PHONE,which could have been done by Leohohonolo already on the 15/2/2016.Could you kindly assist me urgently,as I require a refund for this month of the R209.00 for the Smart S contract,due to the fact that I moved over to the UChoose Flexi 200 for the reason that I can use the R200 a month for AIRTIME and not the other data/smses that come with the Smart S.I will also be cancelling my other contracts once they are up&I am a very unhappy client who has been with you for ages&Cleary doesnt matter!"