Migration - Not delivered what was promised on the phone

<p>a Vodacom consultant phoned me on 23 May and promised she can upgrade me to a bigger package, and it will be the same cost as my current package, no extra cost!</p> <p>When I got my account this month, I was migrated from a uChoose Flexi 350 (R306.14 p/m) to a uChoose 500(R437.72 p/m). Thats an increase of R131.58 p/m (exl. of tax). To top it all, I was billed double for May. My account is always R518.49 . This month my account is R1167.50.</p> <p>I phoned them and they said it will take 10 working days to investigate, in the meanwhile I must pay it. What if I don't have it? It is more than double my usual cost.</p> <p>I want the migration immediately reversed, and I want a credit for the double May blling. This is not acceptable, I can't wait 10 days for them to credit, in the meanwhile they will cut off my phone.</p> <p>If you owe them, they want it immediately, but I must wait 10 days just for an answer?</p> <p> </p>