Migration not allocated as promised

<p>Due to an error from Vodacom I had to change my billing plan to Smart Data 2GB. the plan was to be activated 01 December 2016. Instead since 01.12 I have been without data, and cannot use my phone. When I called to enquire I was told that plan was in place, but the migration not yet allocated, and migration centre offline. A service request was logged and data may only be activated in 17 days!! This is ridiculous. I cannot wait 17 days, and what am i paying ? I need this to be resolved asap, as it was just a change in plan and not a cancelation. The consultant Tshego then promised to call me back before 12H00, I am still waiting... cannot understand why I now have to suffer without my phone. The service request nr is 1- ********** 51</p>