Migration nightmare from Prepaid to Contract

Item: Vodacom
Rating: 1
Author: Paul C

im trying to get my sons phone migrated from prepaid to Contract, i opted for the R299pm Iphone 6 contract, Expressed that i need a simcard for the phone as the previous phone was ******, New phone arrives without the simcard, Phoned online upgrades 3 times and been to two vodacom stores still no sign of getting a resolution, this is supposed to be an XMAS gift, Wake up vodacom

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Dec 2017, 12:42

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 Dec 2017, 12:42

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Paul C's updateReviewer Update

19 Dec 2017, 12:50

Same standard response that Vodacom gives to every complaint, another 45 minute phone call which goes nowhere. Only 1 or two people in contact center able to access my account as its not moved to the new system. Round and round we go. on Hold yet again.

Paul C's update19 Dec 2017, 12:50

Reviewer Update