Migration nightmare

<p>I was contacted by a lady from Vodacom on 27 January 2017 regarding a possible migration of my contract. She offered to migrate my package from a Smart M to a Smart XL (400minutes and 1.5GB Data). I agreed to this on the second call and the lady confirmed this would be effective 1 Feb 2017. This really sounded like a good choice as i use my phone for business and was planning on exploring options in any way. Come the 1st of Feb 2017 this package was not loaded and i was still on the Smart M package. After spending another hour with Vodacom over the phone on 3 Feb 2017 being transfered from one operator to the other and also spoke to the Call center manager i was promised that it would be activated on 1 March 2017. Guess what... on 1 March 2017 is wasnt loaded AGAIN and i was still on the Smart M Package. Again i spent another hour on the phone trying to sort this out. Again i was promised it will be activated 1 April 2017. I then felt the need to complain about this as this is now getting rediculous. I was then told Vodacom will give me Free free minutes and some data to make up for their mistakeS.</p> <p>When i looked on my statement, it shows that i was actually charged for these so called "free" minutes and data, not once but twice....</p> <p>I am a reasonable person and know anyone can make a mistake but this is just DISGUSTING!!!</p> <p>I am still not sure if i will ever migrated to the Smart XL package.</p> <p> </p> <p>Incompetence at its best!</p>