KM
Kwabelong M
1 reviews | Active since Jul 2024
09 Jul 2024, 15:41
Migration ****mers
The worst experience I’ve had by far with this network. Their *********** staff misleading customers to take on deals that cost them an arm and a leg, even after I’ve clearly said to them if this is going to increase my premiums I DON’T WANT IT. Now I’m stuck with staff that keeps on escalating my call and nothing gets done. I’m sick and tired of this ups and downs. When does it all end :(
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Jul 2024, 19:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2024, 19:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jul 2024, 12:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, an SMS has been sent to the customer with the outcome of the dispute. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2024, 12:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, an SMS has been sent to the customer with the outcome of the dispute. Regards Consumer Website Team
Best regards,