LG
Linda G
1 reviews | Active since Mar 2013
19 Sept 2016, 13:23
Migration issues
<p>Hi... My contract was due for an upgrade in July. I wnet to a Vodacom store in sandton to process my upgrade. I also migrated from the Red Advantage Plan to a Smart S plan with a S7 and a galaxy tab. I wasa told that the migration would happen by 1 August, but that did not happen. I have called several times, and no migration happened. I was then told that since i moved from a higher price plan to a lower one that the migration would only take place in September. Come September and the move did not take place, i was told that the move would take place on the 9th of September after 2pm, again no move has happened[reference number ********** ]. I have called again today to check up and I am told that the migration will only take place now in October[reference number ********** 1]? ??? the sim card purchased for the tab has also not been activated, so for 2 months i have a tablet that I can not use???</p> <p> </p> <p><br />I have been a loyal vodacom customer for over 12 years now and this is totally unacceptable! I have to again for this month pay for the old plan??? </p> <p> </p> <p><br />Can somebody please assist and get this sorted asap, I'm not willing to pay another month for the old package. if the move needed to take longer I should have been informed up front rather than being given the run around month after month.</p>
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Replies (3)
Vodacom's replyOfficial
19 Sept 2016, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2016, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LG
Linda G's updateReviewer Update
22 Sept 2016, 09:05still no feedback ? except and SMS saying I would have feedback and someone would call and a resend of my original application/payment forms for the upgrade/migration from the 19th of July. I am not willing to pay again this month for the RedAdvantage, stop order is going to go through by the 25th/26th, so I expect this to be sorted by then.
LG
Linda G's update22 Sept 2016, 09:05
Reviewer Update
still no feedback ? except and SMS saying I would have feedback and someone would call and a resend of my original application/payment forms for the upgrade/migration from the 19th of July. I am not willing to pay again this month for the RedAdvantage, stop order is going to go through by the 25th/26th, so I expect this to be sorted by then.
LG
Linda G's updateReviewer Update
22 Sept 2016, 09:06still no feedback ? except and SMS saying I would have feedback and someone would call and a resend of my original application/payment forms for the upgrade/migration from the 19th of July. I am not willing to pay again this month for the RedAdvantage, stop order is going to go through by the 25th/26th, so I expect this to be sorted by then.
LG
Linda G's update22 Sept 2016, 09:06
Reviewer Update
still no feedback ? except and SMS saying I would have feedback and someone would call and a resend of my original application/payment forms for the upgrade/migration from the 19th of July. I am not willing to pay again this month for the RedAdvantage, stop order is going to go through by the 25th/26th, so I expect this to be sorted by then.